FAQ

1. Why should I register?

You do not need to register to enjoy all our great apparel and sales. However, users who register enjoy many benefits that enhance their shopping experience, such as convenient order managing (like canceling or modifying an existing order), saving time on future orders and being able to keep track of your order history. Click here to register.

2. Can I order by phone? 

Ordering by phone is convenient, easy and has no additional charge. Simply call (213) 228-0100. Our regular business hours are Monday – Friday, 9:00am PST to 6:00pm PST, excluding holidays.

 3. Can I modify or cancel my order?

Registered users can cancel or modify their orders online, simply by logging in. If you shopped as a Guest, please contact our helpful customer service at (213) 228-0100.

 4. How do I check the status of my order?

Registered users can check the status of their order by logging into their account and clicking Order History. Guest users can check their orders by clicking here and entering their order number.  Your order confirmation is sent via email when your order has been received. Shipping confirmation and tracking number are sent via email when your shipment is processed.

 5. What is your shipping policy?

Click here for shipping and delivery information.

 6. What do I do if I haven’t received my entire order?

We make every effort to maintain sufficient inventory and ship all your items together. However, from time to time, we may run out of popular or seasonal items. If an item you’ve already placed an order for is out of stock, we will notify you via email. Changes to your order will be noted in your Order History (for registered users) and in your updated order total (for all users).

 7. Is my personal information secure on your site?

Click here to view our privacy and protection policies.

8. What is your return policy?

TeeJoy has a 30-day return guarantee. If you are not completely satisfied with your purchase for any reason, Teejoy.com will accept your return provided that we receive it within 30 days of its initial date of receipt.